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Your resort embraces the Clean & Safe commitment.

Our Commitment


Welcome all with our warmest smile, the safest environment and a leading comfort.

In line with all the National Authorities standards, our focus on hygiene and cleaning has been reinforced. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of all.

The awarded Sheraton Cascais Resort and its natural surroundings is the perfect place to rest and explore nature – no need for car rides. Enjoy the best that the western coast of Europe has to offer, the fresh Atlantic Ocean breeze and spending time strolling at the gardens and coastline will contribute to better physical and mental health after these challenging times.

We are more ready than ever to provide you a memorable vacation.

Public areas


  • Cleaning and disinfection of spaces every 3 hours, with proven efficacy in the elimination of virus, including Corona Virus.
  • Hygiene and cleaning of spaces with Karcher steam machines.
  • Implementation of check-lists to assure the cleaning protocol for common areas.
  • Hand disinfection stations in all places of major contact.
  • Social distancing measures are in place around the reception, pools, gardens and in all available restaurants.
  • To enjoy restaurants, bars and wellness services, reservations are mandatory.


Preventive measures


  • Appropriate signage to ensure social distance in the reception.
  • Placement of acrylic protection barriers at reception counters.
  • Digital menus at Bars and Restaurants.
  • Medical services available for guests.
  • Information available for guests about Sheraton Cascais Resort's internal protocol.
  • All our guests have the opportunity to take a reliable profiled antibody test if desired, with a selected medical partner institute.
  • Temperature measuring at entrance of all person entering the resort.

Rooms and apartments


  • Cleaning and disinfection of rooms with ECOLAB products, recognized with proven efficacy in the elimination of virus, including Corona Virus.
  • Rooms are fully serviced every 3 days with a disinfecting procedure.
  • Accommodation units receive a fresh set of towels, including pool towels, daily.
  • Hygiene and cleaning of rooms with Karcher steam machines.
  • Implementation of check-lists to assure the cleaning protocol for rooms.
  • Implementation of the security seal after hygiene and cleaning by Housekeeping team, that will only be removed by guest when entering in the room.


New cleaning procedures


  • Foot disinfection mats at the entrances of buildings.
  • Disinfection of customer’s luggage upon arrival.
  • Security procedures in accordance with the standards stablished by DGS and Marriott International.


New Corporate services


  • Rent meeting room by the hour.
  • Meeting space will be cleaned/disinfected before the event and during coffee/lunch breaks.
  • Providing of masks and hand cleaners upon request.
  • All meeting spaces allow natural ventilation.

  • Individual coffee breaks in boxes.

  • Several lunch and dinner options inner.

  • Controlled product purchase from trusted partners.

  • Wide range of activity options with compliance of the prescribed distance regulations.

  • Use meeting faclities for Product display and Product launches and show via live video.
  • Option to divide bigger groups into several meeting spaces and conect via video conference.
  • Resort site inspections via Video call.


Resort Office at Sheraton Cascais Resort


  • Book your own home office in the resort.
  • Quiet rooms transformed into home offices.
  • Equipped with printer, coffee station and welcome fruit basket.
  • High speed Internet for Video conferences.
  • Additional office equipment on request (Flip chart, scanner, projector, etc.).
  • Executive in room lunch and dinner options.
  • Discount on meeting space rentals.
  • CTT (mail) service on request.
  • Private transfer and delivery service on request.





  • Our associates will use appropriate protective equipment.
  • Our team is trained on the latest hygiene standards.
  • Our team (back and front of the house) is respecting labour distancing.




Commited with the safety of our clients and associates, we received the Clean & Safe stamp for respect all the recommendations from Portugal's Tourism Board.

Read here (in Portuguese) all the fullfield requirements.


Copyright 2019 - United Investments (Portugal)-Empreendimentos Turísticos S.A., all rights reserved.